A Knowledge Management System Model with an Approach to Developing Innovation Capacity in the Organization for Registration of Deeds and Properties with a Qualitative Thematic Approach
Keywords:
Knowledge management., innovation capacity, results and consequencesAbstract
The purpose of this study is to identify and present a model of a knowledge management system aimed at developing innovation capacity in the Organization for Registration of Deeds and Properties. This research employed a descriptive–analytical design with an inductive–deductive approach, based on qualitative thematic analysis. The statistical population consisted of 14 experienced managers of the Mazandaran branch of the Organization for Registration of Deeds and Properties, each with more than ten years of service. Using purposive sampling, 12 participants were selected until theoretical saturation was reached. Data were collected through semi-structured interviews formulated on documentary studies, and the data were analyzed using Braun and Clarke’s (2006) thematic analysis method with the aid of MAXQDA software. From the analysis of 236 initial codes, 98 basic themes and 10 organizing themes were derived. Ultimately, four overarching themes were identified, namely culture, management, resources, and outcomes. These themes demonstrated that developing innovation capacity requires a knowledge-oriented and creative organizational culture, strategic and supportive management, effective use of human and technical resources, and attention to performance-related consequences such as organizational growth and client satisfaction. The findings indicate that the establishment of an efficient knowledge management system can enhance organizational innovation capacity and lead to improved performance, increased efficiency, streamlined processes, and higher client satisfaction. Accordingly, addressing cultural, managerial, resource-based, and outcome-related factors can make the proposed model practical and effective for service-oriented organizations such as the Organization for Registration of Deeds and Properties.
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