Designing a Human Resource Responsibility Model in Airline Companies: A Mixed-Methods Approach
Keywords:
Human Resources Responsibility, Developing constructive interaction, Responsible Human Resources BehaviorAbstract
This study aimed to design a comprehensive model of human resource (HR) responsibility to enhance HR performance and sustainable organizational development in Iran Air. This research employed a descriptive-analytical and survey-based mixed-methods design. In the qualitative phase, data were collected from 15 HR experts and senior managers at Iran Air through interviews and close-ended questionnaires, analyzed using Braun and Clarke’s (2006) thematic analysis with open and axial coding. In the quantitative phase, the statistical population comprised 8,184 managers and employees, and 367 were selected using Cochran’s formula through simple random sampling. A 26-item Likert-scale questionnaire was used, and data were analyzed using SPSS, SMART PLS, and Super Decision software. Findings revealed six main components of HR responsibility: improving organizational welfare and health, responsible HR behavior, participation and supportive reward system development, workplace development, constructive interaction development, and improvement of HR management functions. Confirmatory factor analysis showed that all items had factor loadings above 0.5 and were significant (t>1.96). The overall model fit index (GOF=0.552) was acceptable. Among the components, “constructive interaction development” had the highest loading (0.859) and “responsible HR behavior” had the lowest (0.545). The results indicate that strengthening constructive interactions, organizational culture, employee psychological health, organizational support, and performance-based rewards are essential to enhancing HR responsibility. Implementing this model can improve HR performance, increase organizational efficiency, and promote sustainable development in the airline industry.
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Copyright (c) 2025 Saeed Bayani Bandpey (Author); Rashid Zolfaghari Zafarani; Masoud Haghighi (Author)
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